Conversations & AI · Unified Inbox

Unified Inboxwhere the front desk works.

The Unified Inbox is a shared SMS workspace for your front desk, where every two-way conversation sits beside the client or lead record it belongs to. Triage what's unread, assign threads to the right person, and reply with canned templates that pull merge fields straight from the patient record — no copy-paste, no missed messages.

Book a demo Take a tour

ruevii.app / features/unified-inbox

Ava Kowalski

DEMO-001 · SKIN

ACTIVE

Last treatment

14 May 2026

Lifecycle stage

Returning

Division

SKIN

Referral

INSTAGRAM

WHAT YOU GET

Unified Inbox.Three things you'll feel on day one.

Real Two-Way SMS

Every inbound and outbound message lands as a typed thread, tracked through status queued, sent, delivered, read or failed.

Templates That Fill Themselves

Canned replies merge fields from the linked client or lead record, so the patient's name and details drop in before you hit send.

Nothing Slips

An is_unread flag and a tidy open or closed status mean the desk always knows what still needs a human.

HEADLINE CAPABILITIES

Two big shifts.The rest is detail.

TRIAGE AND ASSIGN

Every thread lands on the right desk.

Set assigned_to and the conversation belongs to one nurse or receptionist, not the whole team's anxiety. Tags and an open or closed status keep the queue clean as the day moves.

assigned_to routes each thread to one staff member: reception · nurse · therapist
status open · closed and the is_unread flag keep triage honest
tags[] and last_message_preview let you scan the queue at a glance

Ava Kowalski

channel · sms

Hi! Can I move my Friday 2:30 to next Tuesday morning?

Of course — Tuesday 9:45 with Dr Hale works. Shall I confirm?

Payment request · $150.00 deposit · PENDING

MERGE FROM THE RECORD

Templates that already know the patient.

Pick a canned template and merge fields pull live from the linked lead or client — first name, next action, skin_concerns — so each SMS reads as written for them. The reply is logged as message_type sms with direction outbound, tied to the same contact forever.

Merge fields draw from the contact: lead or client record, never re-typed
Sends recorded as message_type sms · direction outbound · author_type staff
Delivery tracked via provider_sid through status sent · delivered · read

audit_log · append-only

sales.update

reception · status PAYMENT_PLAN → COMPLETED

prescriptions.create

Dr Hale · S4 · botulinum · batch B-2049

consent.sign

Ava Kowalski · cosmetic_v3 · DEMO-001

appointments.update

ai_receptionist · status confirmed · 9:45 AM

SUPPORTING CAPABILITIES

And four morethat quietly do the work.

Scheduled Sends

Queue a message with scheduled_for and it leaves at the right moment without anyone watching the clock.

Linked To The Record

Each thread sits against its contact_type lead, client or anon, so context travels with the conversation.

Clinic-Scoped

Every inbox is bounded by clinic_id under row-level security, with data resident in Sydney.

Internal Notes

Drop a message_type internal_note with direction internal to brief a colleague without texting the patient.

Saved per clinician, per week

32%

Fewer no-shows

97%

AHPRA-aligned visits

Switching to Ruevii unified inbox took a Tuesday — and we got our front desk back the same week.

Dr Mia Halvorsen · Owner, Ascot Aesthetics · Brisbane

WHAT IT REPLACES

Tools you can stoppaying for.

Unified Inbox is included on every plan. The point tools you're stitching together aren't.

What you're paying now

Point tools, stitched together

Calendly (Pro)$20
Mailchimp marketing$25
Paper consent + scan-to-PDF$18
Spreadsheet reporting (hours)$140

Per month$203

With Ruevii

Unified Inbox — included

Lives inside the same client record
Reportable, auditable and AHPRA-aware
No extra logins for your team

Per month$0

You save $203/mo

Unified Inbox

Clear the inbox by lunch.Triage, assign, reply, done.

Book a demo Take the tour

Pairs well with

Ruevii AI Calls AI Receptionist AI Instant Answers