Conversations & AI · Calls · Beta

Callsland in the thread, recorded.

Calls brings phone into the platform: place and receive calls in-app over Twilio, with each one recorded, transcribed, and summarised. Every call drops into the same conversation thread as a call_log entry, alongside the SMS and email already there. It is in beta and rolling out clinic by clinic, so expect the surface to keep sharpening as it lands.

Book a demo Take a tour

ruevii.app / features/calls

Ava Kowalski

DEMO-001 · SKIN

ACTIVE

Last treatment

14 May 2026

Lifecycle stage

Returning

Division

SKIN

Referral

INSTAGRAM

WHAT YOU GET

Calls.Three things you'll feel on day one.

In-app calling

Dial and answer over Twilio without leaving the patient's thread, with direction logged as inbound, outbound, or missed.

Recorded and transcribed

Each connected call captures a recording_url and full transcript automatically, no toggles to remember.

Beta, rolling out

Calls is in active beta and switching on clinic by clinic, so a few edges are still settling as it reaches your centre.

HEADLINE CAPABILITIES

Two big shifts.The rest is detail.

ONE THREAD, EVERY CHANNEL

The call lives next to the texts.

A call is not a separate silo here. It arrives in the conversation as a message_type call_log, sitting in sequence with the sms and email so the whole exchange reads as one calm history.

Lands inline as message_type call_log, threaded by last_message_at
direction: inbound · outbound · missed, each marked at a glance
twilio_call_sid and duration_seconds stored for an honest record

Ava Kowalski

channel · sms

Hi! Can I move my Friday 2:30 to next Tuesday morning?

Of course — Tuesday 9:45 with Dr Hale works. Shall I confirm?

Payment request · $150.00 deposit · PENDING

READ IT IN SECONDS

An AI summary instead of a replay.

You should not have to re-listen to a five-minute call to know what happened. Every call carries an ai_summary over the raw transcript, and a resolution_status so the next person knows whether anything is still open.

ai_summary distils the call; transcript kept for the full word
resolution_status: resolved · unresolved flags the follow-up
handled_by ties the call to the staff member who took it

audit_log · append-only

sales.update

reception · status PAYMENT_PLAN → COMPLETED

prescriptions.create

Dr Hale · S4 · botulinum · batch B-2049

consent.sign

Ava Kowalski · cosmetic_v3 · DEMO-001

appointments.update

ai_receptionist · status confirmed · 9:45 AM

SUPPORTING CAPABILITIES

And four morethat quietly do the work.

Missed, not lost

A direction of missed still creates a call_log, so nothing slips past unanswered.

Full transcript

Every recording is transcribed to searchable text held against the call_log record.

Clinic-scoped

Call logs sit behind the clinic_id RLS boundary, with data resident in Sydney.

Owned by name

handled_by records who fielded each call, so accountability is built in rather than assumed.

Saved per clinician, per week

32%

Fewer no-shows

97%

AHPRA-aligned visits

Switching to Ruevii calls took a Tuesday — and we got our front desk back the same week.

Dr Mia Halvorsen · Owner, Ascot Aesthetics · Brisbane

WHAT IT REPLACES

Tools you can stoppaying for.

Calls is included on every plan. The point tools you're stitching together aren't.

What you're paying now

Point tools, stitched together

Calendly (Pro)$20
Mailchimp marketing$25
Paper consent + scan-to-PDF$18
Spreadsheet reporting (hours)$140

Per month$203

With Ruevii

Calls — included

Lives inside the same client record
Reportable, auditable and AHPRA-aware
No extra logins for your team

Per month$0

You save $203/mo

Calls

Take the call, keep the record.Recorded, summarised, in the thread.

Book a demo Take the tour

Pairs well with

Ruevii AI Unified Inbox AI Receptionist AI Instant Answers