The plain-English version,with the lawyerly version intact.

These Terms of Service (the “Terms”) form a binding agreement between Ruevii Pty Ltd (ACN 000 000 000) (“Ruevii”, “we”, “us”) and the entity or person that subscribes to the Ruevii platform (the “Customer”, “you”).

By creating an account, clicking “I agree”, or accessing the platform, you accept these Terms on behalf of your clinic. If you are signing up on behalf of an organisation, you confirm that you have authority to bind it.

If you do not agree to these Terms, do not access or use the platform. We may update these Terms from time to time as set out in the “Changes” section below.

To use the platform you must create an account and provide accurate clinic details, including (where applicable) the AHPRA registration of your principal practitioner. You are responsible for keeping your sign-in credentials confidential and for all activity that occurs under your account.

You agree to enable multi-factor authentication for every administrator, to grant access only to staff who need it, and to revoke access promptly when a staff member leaves your clinic. We are not liable for losses arising from your failure to control account access.

Account holders must be at least 18 years old and must operate, or be employed by, a health-services business lawfully established in Australia.

The platform is offered on a monthly recurring subscription, charged in Australian dollars (AUD) and inclusive of GST where applicable. Your plan, price and any add-ons are described on your order form or in the billing area of your workspace.

Fees are billed in advance on the same calendar day each month. We will attempt to charge your registered payment method automatically. If a charge fails, we will retry over 7 days and notify your account administrators by email. After 14 days of non-payment we may suspend access; after 30 days we may terminate the subscription.

We may change prices on at least 30 days' notice by email. Price changes take effect on your next renewal date — you can choose to cancel before the new price applies. All fees are non-refundable except where required by Australian Consumer Law.

You agree not to use the platform to:

• Upload content that is unlawful, defamatory, infringing or harmful.
• Conduct any clinical activity that contravenes the Health Practitioner Regulation National Law (Australia) or AHPRA's guidance — including async prescribing of schedule 4 cosmetic injectables.
• Reverse engineer, decompile or attempt to derive source code from any part of the platform.
• Scrape, mirror or build a competing product using the platform's outputs or documentation.
• Interfere with the platform's security, integrity or availability — including by running unauthorised penetration tests.
• Send unsolicited bulk communications or use the platform to harass patients or staff.

Suspected violations may be investigated and, if confirmed, will result in suspension or termination of access without refund.

You own your data. All patient records, photos, treatment notes, consent forms and other content uploaded to or generated within your workspace remain your property. You grant us a non-exclusive, royalty-free licence to host, transmit and process that content solely to provide the platform to you.

You may export your data at any time using the in-product export tool. On termination, you will have at least 30 days to download a full archive before we permanently destroy the data in accordance with our retention schedule.

We do not use your customer data to train general-purpose machine-learning models, and we do not sell or commercialise it. Where AI features are enabled in your workspace, they process only your workspace's data and do not retain it for training.

Each party agrees to keep the other's confidential information confidential, to use it only for the purpose of performing this agreement and to protect it with at least the same level of care as it uses for its own confidential information of similar sensitivity.

Confidential information does not include information that is, or becomes, publicly available through no breach of these Terms; was rightfully known before disclosure; is received lawfully from a third party; or is independently developed without reference to the disclosing party's information.

The confidentiality obligations survive termination of these Terms for a period of five years, except in respect of personal information and trade secrets, where they survive indefinitely.

We warrant that we will provide the platform with reasonable care and skill, that the platform will materially conform to the documentation, and that we will use industry standard measures to protect the security of your data.

To the maximum extent permitted by Australian law, all other warranties, conditions and representations — express, implied, statutory or otherwise — are excluded. The platform is supplied on an “as is” basis. We do not warrant that operation of the platform will be uninterrupted or error-free, or that all defects will be corrected.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law where such exclusion would be void. To the extent we can limit our liability for breach of such a guarantee, our liability is limited at our election to re-supplying the platform or refunding the fees you paid for it.

To the maximum extent permitted by law, neither party will be liable to the other for any loss of profits, loss of revenue, loss of goodwill, loss of anticipated savings, loss of business opportunity or any indirect, incidental, special or consequential damages, arising out of or in connection with these Terms — whether in contract, tort (including negligence), under statute or otherwise.

Subject to the consumer-guarantee carve-out above, each party's aggregate liability for all claims arising under these Terms in any twelve-month period is capped at the total fees paid by the Customer to Ruevii in that period.

These limitations apply even if a remedy fails of its essential purpose, and reflect the allocation of risk in the parties' bargain.

You may terminate your subscription at any time from the billing area of your workspace. Termination takes effect at the end of your then-current billing month; fees for that month are not refunded.

We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay an undisputed invoice for more than 30 days, or use the platform in a way that creates a legal or security risk for us or our other customers.

On termination, your right to access the platform ends, all outstanding fees become immediately payable, and we will make a full export of your data available for at least 30 days before permanent deletion.

These Terms are governed by the laws of the State of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them.

Before commencing court proceedings (other than for urgent injunctive relief), the parties agree to attempt in good faith to resolve any dispute by senior-executive negotiation and, failing that, by mediation administered by the Resolution Institute in Sydney.

We may update these Terms from time to time. If we make a material change, we will give your account administrators at least 30 days' notice by email before the change takes effect, and we will post the updated Terms on this page with a new “Last updated” date.

Your continued use of the platform after a change takes effect constitutes acceptance of the updated Terms. If you do not accept a change, your sole remedy is to terminate the subscription before the change takes effect, in which case we will refund any pre-paid fees for the period after termination.

Archived versions of these Terms are kept on file and are available on request from legal@ruevii.com.