Conversations & AI · AI Instant Answers

AI Instant Answersanswers the question while you sleep.

AI Instant Answers reads every inbound SMS, recognises the common ones — opening hours, pricing, parking, aftercare — and replies in seconds, 24/7. Each reply is sent as author_type automation with message_type sms, so it sits plainly in the thread alongside your team's messages. When the question is unfamiliar or even slightly clinical, it stays quiet and hands the conversation to a person.

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Ava Kowalski

DEMO-001 · SKIN

ACTIVE

Last treatment

14 May 2026

Lifecycle stage

Returning

Division

SKIN

Referral

INSTAGRAM

WHAT YOU GET

AI Instant Answers.Three things you'll feel on day one.

Replies in seconds

Inbound texts are intent-matched and answered automatically, landing in the thread as author_type automation, direction outbound, status delivered.

Never clinical

Anything touching treatment, dosing or symptoms is escalated to a nurse or therapist — it answers logistics, never advice.

Always awake

Questions at 11pm get the same calm reply as questions at 11am, with no one rostered on.

HEADLINE CAPABILITIES

Two big shifts.The rest is detail.

MATCHED BY INTENT

It knows the difference between "how much" and "is this normal".

Common, answerable questions get an instant reply; everything else is left for a human. The model matches intent, not keywords, so phrasing never trips it up.

Auto-handled intents: opening hours · pricing · parking · aftercare logistics
Replies sent as author_type automation, message_type sms, direction outbound
Uncertain or clinical questions skip the auto-reply and wait for staff

Ava Kowalski

channel · sms

Hi! Can I move my Friday 2:30 to next Tuesday morning?

Of course — Tuesday 9:45 with Dr Hale works. Shall I confirm?

Payment request · $150.00 deposit · PENDING

A CLEAN HANDOFF

When it isn't sure, it steps back.

No guessing, no almost-right answers. The conversation stays open and assigned for your reception or nursing team to pick up, with the full context already in the thread.

Escalations leave conversations.status open for staff follow-up
Clinical queries route to staff.role nurse · therapist — never auto-answered
Every automation reply is logged in messages with provider_sid and metadata

audit_log · append-only

sales.update

reception · status PAYMENT_PLAN → COMPLETED

prescriptions.create

Dr Hale · S4 · botulinum · batch B-2049

consent.sign

Ava Kowalski · cosmetic_v3 · DEMO-001

appointments.update

ai_receptionist · status confirmed · 9:45 AM

SUPPORTING CAPABILITIES

And four morethat quietly do the work.

Visible as automation

Auto-replies are clearly marked author_type automation so staff always know what was machine-sent.

Stays in thread

Every answer appears in the same conversation, never a separate system message or detached log.

Fully audited

Each reply is written to messages with status, scheduled_for and provider_sid for a complete record.

Clinician-gated

Aftercare wording stays logistical; anything clinical is handed to a registered practitioner.

Saved per clinician, per week

32%

Fewer no-shows

97%

AHPRA-aligned visits

Switching to Ruevii ai instant answers took a Tuesday — and we got our front desk back the same week.

Dr Mia Halvorsen · Owner, Ascot Aesthetics · Brisbane

WHAT IT REPLACES

Tools you can stoppaying for.

AI Instant Answers is included on every plan. The point tools you're stitching together aren't.

What you're paying now

Point tools, stitched together

Calendly (Pro)$20
Mailchimp marketing$25
Paper consent + scan-to-PDF$18
Spreadsheet reporting (hours)$140

Per month$203

With Ruevii

AI Instant Answers — included

Lives inside the same client record
Reportable, auditable and AHPRA-aware
No extra logins for your team

Per month$0

You save $203/mo

AI Instant Answers

Answer the easy ones instantly.Escalate the rest to a human.

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Pairs well with

Ruevii AI Unified Inbox Calls AI Receptionist